Introduction
Humaie Pty Ltd (“Humaie,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals and ensuring that personal information is handled in accordance with the Australian Privacy Act 1988 (Cth) (“Privacy Act”). This Privacy Policy outlines how we collect, use, disclose, and store personal information in relation to our SaaS platform (“Humaie Platform”) and related services.
1. Collection of Personal Information
We may collect personal information directly from you, your organisation, or through your use of the Humaie Platform. The types of personal information we may collect include:
- Contact Information: Name, email address, phone number, and job title.
- Account Information: Username, password, and account preferences.
- Usage Data: Information about how you interact with the Humaie Platform, including login times, features used, and activity logs.
- Payment Information: Billing details, including payment method and transaction history.
- Other Information: Any additional information you provide when interacting with us, such as through customer support or surveys.
2. Purpose of Collection
We collect personal information for the following purposes:
- To provide, maintain, and improve the Humaie Platform.
- To create and manage your account.
- To process payments and billing.
- To communicate with you regarding updates, support, and important platform announcements.
- To analyse usage data and improve user experience.
- To ensure compliance with legal obligations.
3. Disclosure of Personal Information
We may disclose your personal information in the following circumstances:
- Service Providers: To third-party providers who assist in delivering our services, such as cloud hosting, payment processing, and technical support.
- Compliance and Legal Obligations: To comply with applicable laws, regulations, or court orders.
- Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
- Consent: With your explicit consent or as otherwise required or permitted by law.
4. Data Security
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. Measures include:
- Data encryption during transmission and storage.
- Role-based access controls and multi-factor authentication.
- Regular security audits and compliance checks.
5. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, we securely delete or de-identify the data.
6. Cross-Border Data Transfers
Humaie may store and process your data in servers located outside of Australia. Where this occurs, we ensure that the overseas recipient complies with the Privacy Act and provides a comparable level of data protection.
7. Your Rights
Under the Privacy Act, you have the right to:
- Access your personal information.
- Correct inaccurate or outdated information.
- Withdraw your consent for certain data processing activities.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy.
8. Cookies and Tracking Technologies
The Humaie Platform may use cookies and similar technologies to enhance user experience and analyse usage. You can manage your cookie preferences through your browser settings.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the Humaie Platform. The latest version will always be available on our website, and we encourage you to review it periodically.
10. Contact Us
For any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:
Humaie Pty Ltd
Email: privacy@humaie.com
This Privacy Policy is effective as of 1st January 2025