Support Page

Welcome to Humaie Support

We’re here to ensure your experience with the Humaie Platform is seamless and successful. Whether you need technical assistance, have questions about the platform, or want to learn more about optimising your workflows with Generative AI, our support team is ready to help.

How to Get Support

If you need assistance, you can reach us through the following channels:

Email Support

Contact us at support@humaie.com for any queries or issues. Please include the following details to help us resolve your concern quickly:

- Your name and organisation

- A detailed description of the issue

- Any relevant screenshots or error messages

Our team will respond promptly to provide guidance and solutions.

Support Coverage

Our support hours are:

Monday to Friday: 9:00 AM – 5:30 PM AEST

We provide assistance with:

- Platform-related issues, including login and functionality errors

- API connectivity to OpenAI and Microsoft Azure

- Troubleshooting assistant configurations

- Resolving bugs and performance issues

Escalation Process

If your issue requires urgent attention or is not resolved to your satisfaction, you can escalate it by:

- Sending an email to support@humaie.com with the subject line: "Escalation Request"

- Providing a summary of the issue and previous support interactions

Our team will prioritise and resolve escalated matters as quickly as possible.

Contact Us

For any additional support needs or questions, don’t hesitate to reach out. We’re committed to ensuring you get the most out of the Humaie Platform.